“We see no reason for an [ISV] to even consider hosting and managing its own infrastructure unless it has existing skills in-house."

Summit Strategies

Intelligent On-Demand services are built on a finely tuned foundation of ISCorp’s PEOPLE, PROCESS and TECHNOLOGY. Each solution is engineered to specifically address the needs of the full application lifecycle, bundling the necessary span of technologies and skill sets into one seamless product. This includes all of the hardware, software, staff, and infrastructure required to optimally deliver each Intelligent On-Demand application.

ISCorp has assembled an expert team of technical personnel and product architects with substantial On-Demand application and industry-specific experience. We handle all installation, maintenance, updates, security, performance and ongoing support issues.

Partners and customers have access to product and technology specialists dedicated to their Intelligent On-Demand product:

• Systems, network, storage and security administration
• Database administration
• Application administration (i.e. Cognos, WebLogic, Apache, etc.)
• Product planning and management

Multi-tenant Application Experts:

ISCorp technical team specializes in building multi-tenant applications to give each customer their own secure, isolated application.

Product Management:

ISCorp oversees and designs the technology and services elements to meet the business requirements for the application, not just during the initial design, but also on an ongoing basis.

Veteran Technical Team:

• Average technical experience > 15 years
• Industry-specific experience
• Average tenure > 8 years
  
  

ISCorp is focused on your business objectives, not just the technology. Our team works side-by-side with developers, sales, users, customer IT staff and auditors to help manage changes through the system and guide the future direction of the product.

Intelligent On-Demand product plans take considerable advantage from existing ISCorp processes. Additionally, product plans are individually enhanced through close working relationships with the ISV development team and intimate knowledge of their market and customers. This unique equation delivers dynamic plans that evolve the Intelligent On-Demand product — leveraging new technologies and processes to continuously meet industry standards for security, availability and performance.

We also have developed a wide variety of custom communications, operational and security processes to support specific requirements.

Technical Product Vision:

ISCorp Provides vision and direction to the technology architecture, operation and support teams — driving the product to meet ever-changing business and technical objectives.

Industry-Specific Experience:
ISCorp has a proven record of success in building processes to meet the specific requirements of the Financial, Healthcare and Education markets.

Sales Support:
ISCorp team supports the sales process on planning, proposals, meetings, etc.

Development Team Relationship:
ISCorp works with and supports the development team — often participating in planning application technology infrastructure.

Direct Customer Support:
ISCorp technical team works directly with customers on technology integration, communication, and support issues.

Custom Processes:
Custom business processes, such as custom monitoring, support, communications, security, operations and disaster recovery, support each Intelligent On-Demand application.

Customer-Focused:
ISCorp team focuses on proactively solving customer problems, many times anticipating and resolving application issues before they affect end-users.

Change Management:
Change is always part of the process. Applications and supportive technology are continuously evolved to seamlessly adapt to new business requirements.

Security:
All Intelligent On-Demand applications run in secure environments that utilize industry-specific “security best practices” policies and procedures.

ISCorp supports each Intelligent On-Demand customer directly. Our team collaborates with users and IT staffs to quickly resolve issues and develop an understanding of each customer’s unique organizational style and structure.

ISCorp facilities are designed specifically for On-Demand applications and to provide maximum security and availability. Our data center is environmentally controlled with UPS and generator backup, and is physically secured and accessible only by biometric fingerprint identification. Full hardware redundancy and multi-level security architecture protect critical data.

The status of all Intelligent On-Demand systems, networks, databases, websites and related services are monitored 7x24x365 by ISCorp network management systems. In the event of a problem, engineers are paged to respond immediately and begin troubleshooting.

Best-of-Breed Technologies:
ISCorp builds each Intelligent On-Demand product using advanced technologies from Sun, Oracle, Microsoft, Cisco, Citrix, Sterling Commerce, Checkpoint, Symantec, StillSecure and others.

Appropriate Systems Selection Standards:
ISCorp continuously evaluates systems and technologies to determine the most appropriate building blocks for provisioning Intelligent On-Demand services.

Strategic Technology Investment:
ISCorp continuously reviews the anticipated research and development needs of each Intelligent On-Demand product — based on product direction, customer requirements, new projects, performance, history, industry changes and other criteria. We invest in new systems and technologies to address developing requirements and optimize overall performance.

Facilities:
ISCorp’s facilities are designed to provide maximum security and availability, including industry-specific access and logging requirements.

Security:

The security of customer data is a top priority. That’s why we build in the necessary security elements into each Intelligent On-Demand product. From customized security policies, two factor biometric access controls, 7x24x365 video surveillance to systems hardening, dual firewall layers, IDS/IPS, VAM, encryption and audit controls, we handle the security of customer data from top to bottom.

ISCorp Intelligent On-Demand technology foundation has grown organically over many years. New capabilities are added at the right time to assure that performance, availability and security requirements are always met.

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ISCorp
Integrated Systems Corporation
10325 N. Port Washington Rd., Mequon, WI 53092
(262) 240-7777 getresults@iscorp.com
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